Key Fob Programming: before you call

A replacement fob just arrived in its box, shiny and untouched. It looks identical to the one that has ridden on the keyring for years, but the car ignores it entirely: no lock click, no start authorization, nothing. It needs to be introduced to the vehicle first.

Worth answering before the call

Does the car currently start with the fob you have? Was the vehicle bought used, and how many fobs came with it? Has any fob been dropped, cracked or gotten wet recently?

How many fobs can be registered to one vehicle?

This depends on the manufacturer, since each vehicle's memory has a set limit built in, commonly enough for several drivers plus a spare. The visit checks how many the specific vehicle allows and how many are already registered, so a household adding another driver knows whether there is room before a new fob is ordered.

Why do my fob's buttons work but the car still won't start?

This usually points to two separate systems handling two separate jobs: the remote's buttons operate the locks and alarm over radio, while a hidden chip in the fob authorizes the engine to start once it is recognized inside the vehicle. When one half is registered and the other isn't, or a chip has failed, the buttons keep working while starting authorization does not.